Return policy

Right of return

We want you to be completely satisfied with your purchase from Mister Marvelous Chemicals GmbH.

We want you to be completely satisfied with your purchase from Kratomfreunde.de. If for any reason you are not satisfied with your order, you may return the items at your own expense within 14 days of receipt.

Please note the following guidelines for returns:

1. Initiate Returns: Returns must be initiated within 30 days of receipt of the product.

2. original condition: All returned items must be in their original packaging and unused condition.

3. request return authorization: To initiate a return, please contact us at [email protected]to request a return authorization.

4. return address: Once your return request has been approved, we will provide you with provide you with a return address for shipping.

5. secure packaging: Please ensure that the returned items are securely packaged to prevent packed to avoid damage during transportation.

6. customer responsibility: The shipping costs for the return shipment are the responsibility of the customer.

7. recommended practices: We recommend the use of a trackable shipping service and taking out insurance for your return. Mister

Marvelous Chemicals GmbH is not responsible for items that are lost or damaged in transit.

8. refund processing: As soon as we have received your return, we will check the items and arrange a refund within 5 working days.

9. refund method: Refunds are usually processed via the original payment method used for the purchase.

However, we always reserve the right to make exceptions, e.g. for refunds of crypto payments.